If your staff has problems getting cases approved in a timely fashion, it is essential that that you make this clear to eviCore and Cigna. It is also essential that you inform AAHKS about your experience with the Cigna precertification program both good and bad, but especially denials or delays in authorization. AAHKS will then review this data with Cigna in late February or early March.
Please contact Josh Kerr, Director of Advocacy and International Activities, at AAHKS about your experience with Cigna or if you have any questions regarding this process at firstname.lastname@example.org or (847) 698-1200.
To access the Cigna/EviCore approval process, visit https://myportal.medsolutions.com or call 888-693-3297.